HelpShelf has three plans: Free (a real free plan with monthly usage included — no credit card, no expiry), Pro ($49/month, 500 credits) and Scale ($149/month, 2,000 credits). Yearly billing saves around 20%.
A credit is consumed when your agent resolves a conversation with AI. Escalations to a human, spam and bot traffic, questions the agent couldn't answer, and replies held for review never consume credits.
There is no time-limited free trial — the Free plan is the trial, and it doesn't expire. Upgrade when you need more credits, more agents, or your branding removed; you can cancel a paid plan at any time. Overage isn't billed on any plan, so your plan price is the cap.
Plans also differ on how many agents, articles, team members, and integrations you get. See Plans and pricing for the full comparison, or How credits work.